You can pay with iDEAL, PayPal, Klarna, Belfius, Bancontact, and Giropay.

Delivery within the Netherlands takes one business day, and delivery to Germany takes one to three business days. Orders placed on business days before 3:00 PM will be delivered the next business day. Orders placed on Friday or over the weekend after 3:00 PM will be delivered on Tuesday.

No, at this time it is not possible to pick up orders, as we do not yet have a physical store in the Netherlands.

Yes, you can return items within 30 days of receiving your order.

You can register your return using the form on the page voyagoux

Unfortunately, exchanges are not possible, but you can return your order and then place a new one.

An opened but unused suitcase can always be returned. You may inspect the suitcase just as you would in a store. For hygiene reasons, we cannot accept returns of used suitcases. If you have any questions, please feel free to contact us.

First, check to see if there are multiple shipments in transit. Due to the size of the suitcases, an order may be delivered in multiple packages. If you are unable to determine this, please contact us via WhatsApp or email.

Once you've placed your order, you won't be able to make any changes. However, you can cancel your order and place a new one. To do so, please contact us via WhatsApp or email and include your order number.

This service means that even after your warranty has expired, we’ll still try to help you with parts or repairs. Send us a photo of the problem along with your order number, and we’ll be happy to see what we can do.

You can reach us by phone at 0850163488.
When we're busy, we often respond faster via WhatsApp or email.

No, we don't have a physical store. You can order the suitcases online, try them out at home, and return them if necessary.

We aim to respond to messages and emails within 24 hours on business days.

There is no way to crack the code. Try all combinations from 0-0-0 to 9-9-9. This will take about ten to fifteen minutes. If you can't figure it out, please contact us.

Our warehouse is located in Duiven, the Netherlands.

Yes, please send us a WhatsApp message or email with your order number and a photo of the part you need. We’d be happy to help you.

Report any damage that occurred during transport directly to the airline and fill out a PIR form. This will allow you to file a claim for the damage
. If you need further assistance or documents after that, we’ll be happy to help.

TSA locks come without a key. Only U.S. Customs and Border Protection officers have a key to open the lock during inspections without forcing it.