You can pay with iDEAL, PayPal, Klarna, Belfius, Bancontact, and Giropay.

It usually takes 3–5 business days for your order to be delivered, depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.

No, at the moment it is not possible to pick up orders, as we do not yet have a physical store in the Netherlands.

Yes, returns are possible within thirty days of receiving your order.

You can register your return via the form on the page: www.voyagoux.com/pages/retourneren

Exchanges are unfortunately not possible, but you can return your order and place a new one.

An opened but unused suitcase can always be returned. You may inspect the suitcase as you would in a store. For hygiene reasons, we cannot accept returns of used suitcases. If you have any questions, you are always welcome to contact us.

First, check if multiple shipments might be on the way. Due to the size of the suitcases, an order may be delivered in several packages. If you cannot determine this, please contact us via WhatsApp or email.

Once an order has been placed, it is not possible to make changes. You can cancel the order and place a new one. Please contact us via WhatsApp or email and provide your order number.

This service means that even after the warranty period, we will try to assist you with parts or repairs. Send a photo of the issue along with your order number, and we will be happy to see what we can do.

You can reach us by phone at 0850163488. During busy periods, we often respond faster via WhatsApp or email.

No, we do not have a physical store. You can order the suitcases online, view them at home, and return them if needed.

We usually respond within 24 hours on business days.

There is no way to bypass the code. Try all combinations from 000 to 999 — this takes about 10–15 minutes. If you still can’t open it, please contact us.

Our warehouse is located in Duiven, the Netherlands.

Yes, send a WhatsApp message or email with your order number and a photo of the part you need. We will be happy to assist you.

Report any damage during transport immediately to the airline and fill out a PIR (Property Irregularity Report) form. This allows you to claim compensation for the damage. If you need further assistance or documents afterward, we are happy to help.

TSA locks are provided without a key. Only customs officers in the United States have a key to open the lock during inspections without having to force it.