What is the return period?

You can register your return within 14 days after you have received the item. You then have another 14 days to return the item.

Conditions for returns

To get a full refund of the purchase price, it is important to return the item unused and if possible in its original packaging. You may view the item as you would in the store. We may hold you liable for any depreciation in value that arises because you have used the item in a different way than you would in a store.
For returning the order, the return costs are for your own account.

Excluded from this trial period are articles that have been custom-made on your behalf, such as custom-made clothes rails.

Can I also exchange my item?

No, exchange is unfortunately not possible. To still receive the correct item, you can return the product (at your own expense) and place a new order with the correct item.

How does the return process work?

1. Report your return via the online return form below .
2. Pack the item securely, preferably in the original packaging.
3. Once your return request has been processed, you will receive an email with the return address.
4. Return your package according to the instructions in the email.
5. You will receive the purchase amount from us within 7 working days after receipt of your return.