View Tracking If your package was shipped via a trackable service, you can track it using the tracking link found in your confirmation email. You can also log in to your account and click on your order to view the tracking information. The tracking link provides up-to-date information about the status of your order. If the tracking information shows no updates or is blank, please wait until your estimated delivery date for your order to be delivered. There may be a delay in updating your tracking information, but it should be updated shortly.

Can I track the delivery of my order online? Yes, if your order was shipped using a trackable service, you can track your package online. You’ll receive a confirmation email from us with a tracking link as soon as we’ve shipped your order. You can also find the tracking information in your account by going to “My Orders.” If the tracking information shows no updates or is blank, please wait until after your estimated delivery date, as there may be a delay in updating your tracking information.

For security reasons, we cannot change your delivery address after you've placed your order. But don't worry—if you're not home when the delivery arrives, the courier will leave a note with information on where you can pick up your order or how to schedule a new delivery.

We understand—sometimes something just doesn’t work out for you, and you want your money back. As long as an item is still in its original condition, we accept returns free of charge, subject to the rules below. None of these rules affect your legal rights. If you initiate a return within 14 days of receiving the item or when it was ready for pickup, and you return it within a further 14 days, we’ll give you a full refund for the item via your original payment method. We aim to issue your refund within 15 days of receiving the returned item. If you request a refund for an item within the timeframes mentioned above but are unable to return it to us for any reason, please contact us—however, any refund will then be issued at our discretion. What happens after that? We do not accept returns for unwanted items after the return period mentioned above. If you attempt to return them, we may have to send those items back to your default address and ask you to pay the shipping costs. 

If you canceled your order through "My Account," we have not charged you. We only charge you once your order has been shipped to our warehouse. How long it takes for the amount to become available again depends on the payment method you used—but never longer than 10 business days. Credit Card / iDeal—The bank will reserve the amount for us and set it aside. You may see the amount listed as “Reserved” or “Pending” on your bank statements. PayPal—The amount will be reserved until the payment is authorized. You may see a pre-authorization transaction ID in your account. Riverty, the new Afterpay—You’ll receive an updated payment summary within 24 hours. Gift Card—This amount will be available again in your account within 72 hours of canceling the order. If you haven’t received the amount back in your account after 10 business days, please contact us.

Unfortunately, items cannot be exchanged, and refunds will be processed for all returned items as soon as they are received by our warehouse. If you need a different size or color, you will need to place a new order.

We process your order very quickly, so once your order has been placed, you can no longer change it. This also applies to the shipping method, the shipping address, and the payment method. You may still have time to cancel your order. Please note that you cannot cancel your order if you paid with iDeal. Learn more about canceling an order.

Please return the item. As soon as we receive it at our warehouse, we will process a refund and send you an email confirming this. More information on how to return an item. Indicate on your return form that the item is incorrect and include it with the item in your return package. Don’t forget to ask for a shipping receipt when you return your package. If you still want the item and it’s in stock, please place a new order through our website.

Was your order shipped in multiple parts? Please check your email inbox to see if some items will be delivered separately. If your order was shipped in parts, you can see which items are included in the different packages on each return form. Please check the return form for each package to make sure you’ve received all the items.  Is an item still missing? If so, please contact our customer service within 30 days of the expected delivery date and let us know your order number and which item is missing so we can resolve this for you as soon as possible.